EPIC Privacy Policy

1. Introduction

This Privacy Policy explains how Erica Pitt Inclusion Consulting (EPIC) ("we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting the privacy, dignity, and rights of individuals, particularly children, young people, and neurodivergent communities.

 

2. Scope of this Policy

This Privacy Policy applies to:

  • Clients and prospective clients

  • Employees, contractors, and consultants

  • Participants involved in programs, audits, or consultancy activities

  • Website visitors and individuals who contact us

This Policy applies regardless of whether personal information is collected in person, online, by email, telephone, or through third-party platforms.

 

3. Personal Information We Collect

We may collect the following types of personal information:

3.1 Identifying Information

  • Name

  • Job title

  • Organisation name

  • Contact details (email address, phone number, postal address)

3.2 Professional and Engagement Information

  • Service enquiries and project details

  • Consultation notes

  • Feedback, reports, and correspondence

  • Billing and invoicing information

3.3 Sensitive Information

We may collect sensitive information only where reasonably necessary and with consent, including:

  • Information relating to disability, access needs, or neurodivergence

  • Information about children or vulnerable persons provided for inclusion planning

Sensitive information is handled with heightened care and confidentiality.

 

4. How We Collect Personal Information

Personal information may be collected:

  • Directly from you (forms, emails, meetings, interviews)

  • Through your organisation or authorised representatives

  • Via our website or digital platforms

  • From publicly available sources where relevant

  • With client knowledge and consent, EPIC may also collect information through audio recordings and/or AI-assisted transcription of consultation sessions for the purpose of accurate note-taking and report preparation.

We take reasonable steps to ensure individuals are aware when their information is being collected.

 

5. Purpose of Collection

We collect personal information for purposes including:

  • Delivering inclusion audits, program design, and consultancy services

  • Communicating with clients and stakeholders

  • Preparing reports, documentation, and recommendations

  • Managing contracts, billing, and compliance obligations

  • Improving service quality and professional practice

Personal information is only used for purposes reasonably related to our services.

 

6. Use and Disclosure of Personal Information

We may disclose personal information:

  • To clients as part of agreed service deliverables

  • To contractors or professional advisers bound by confidentiality

  • Where required or authorised by law

We do not sell personal information.

 

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure digital storage

  • Access controls

  • Confidential handling of physical documents

  • Audio recordings and AI-generated transcripts, where used, are treated as confidential records and stored securely using two-factor authentication, password-protected systems and trusted cloud-based services.

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

Access is restricted to authorised persons only. Records are stored and disposed of in accordance with EPIC’s Records Retention & Disposal Policy, available upon request.

 

8. Access and Correction

Individuals may request access to, or correction of, their personal information by contacting us.

We will respond within a reasonable timeframe and may require identity verification.

 

9. Privacy of Children and Young People

We take additional care when handling information relating to children and young people. Such information is collected only where necessary and with appropriate consent from parents, guardians, or authorised organisations.

 

10. Complaints

If you have a concern about how your personal information has been handled, you may contact us directly. Complaints will be handled in accordance with EPIC’s Complaints Handling Policy, available on its website or upon request.

If unresolved, complaints may be made to the Office of the Australian Information Commissioner (OAIC).

 

11. Review & Changes to this Policy

This Privacy Policy is reviewed periodically and may be updated to reflect changes in legislation, best practice, or EPIC’s services. The current version will be available on EPIC’s website or provided upon request.

 

12. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact: hello@epicinclusion.com.au.

 

Erica Pitt Inclusion Consulting (EPIC)

Last updated: 7/01/2026

Back to Policies